Help

<div class="row lg-g"><div class="col-12 lg-4"><div class="row"><div class="col-12 lg-9 lg-offset-2 help-nav"><nav class="stacked"><ul><li class="nav-item is-active"><a href="/web/20160305021632/http://efritin.com:80/en/help/faq#help-content"><svg class="ui-icon i-arrow-r"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-r"></use></svg>FAQ</a></li><li class="nav-item"><a href="/web/20160305021632/http://efritin.com:80/en/help/sell-fast#help-content"><svg class="ui-icon i-arrow-r"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-r"></use></svg>How to sell fast</a></li><li class="nav-item"><a href="/web/20160305021632/http://efritin.com:80/en/help/stay-safe#help-content"><svg class="ui-icon i-arrow-r"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-r"></use></svg>Stay safe on Efritin.com</a></li><li class="nav-item"><a href="/web/20160305021632/http://efritin.com:80/en/help/contact#help-content"><svg class="ui-icon i-arrow-r"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-r"></use></svg>Contact us</a></li><li class="nav-item"><a href="/web/20160305021632/http://efritin.com:80/en/help/about#help-content"><svg class="ui-icon i-arrow-r"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-r"></use></svg>About us</a></li></ul></nav></div></div></div><div class="col-12 lg-8"><div class="row"><div class="col-12 lg-11 help-content"><div class="answers"><h1 class="h2">FAQ</h1><dl class="faq"><dt id="faq-general-1" class=""><a href="#faq-general-1" class=""><span class="num">1. </span><span class="text">How do I post an ad?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Posting an ad on Efritin.com is quick, easy and completely free! Simply click on the yellow <a href="/web/20160305021632/http://efritin.com:80/en/post-ad">Post Ad</a> button and follow the instructions.</p>
<p>If you are logged in to your account, your details will be filled in for you automatically. </p>
<p>Our team will send you a confirmation via email once we have reviewed your ad. This usually takes about 1 hour during office hours. Please note, all first time posters must be verified in person before ads are approved.</p>
</dd><dt id="faq-general-2"><a href="#faq-general-2"><span class="num">2. </span><span class="text">How do I delete my ad?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To delete an ad, please go to your ad's page and click on the "Delete ad" option.</p>
<p>Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!</p>
</dd><dt id="faq-general-3"><a href="#faq-general-3"><span class="num">3. </span><span class="text">How do I edit my ad?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To edit an ad, please go to your ad's page and click on the "Edit ad" option.</p>
<p>Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!</p>
</dd><dt id="faq-general-4"><a href="#faq-general-4"><span class="num">4. </span><span class="text">How do I set a new password on Efritin.com?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To set a new Efritin.com password, please log in to your account, go to the "Settings" page and enter a new password.</p>
<p>If you have forgotten your Efritin.com password, you can:</p>
<ul>
<li>go to the log-in page and click on the "Forgot your password?" link</li>
<li>go to one of your ads, click on "Edit ad" or "Delete ad", and click on the "Forgot your password?" link.</li>
</ul>
</dd><dt id="faq-general-5"><a href="#faq-general-5"><span class="num">5. </span><span class="text">How long do ads stay on Efritin.com?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Ads appear for 60 days, unless you delete them earlier.</p>
</dd><dt id="faq-general-6"><a href="#faq-general-6"><span class="num">6. </span><span class="text">I posted an ad but can't find it. What's wrong?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!</p>
<p>To make your experience on Efritin.com as secure and safe as possible, our team verify accounts of first time posters by scheduling a physical visit within 24 hours. Only ads from verified accounts will published live on Efritin.com.</p>
<p>All ads are reviewed against fraud and spam so if you are a verified poster it can take up to 1 hour before an ad is published on the site. If you still can't find your ad after 1 hour, it may have violated our <a href="#faq-general-11">posting rules</a>. If your ad was not approved, you should have received an email explaining the reasons.</p>
<p>If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or <a href="/web/20160305021632/http://efritin.com:80/en/help/contact">contact us</a>.</p>
</dd><dt id="faq-general-7"><a href="#faq-general-7"><span class="num">7. </span><span class="text">Why has my ad been rejected?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>All of the ads are manually reviewed - if your ad violates our <a href="#faq-general-11">posting rules</a> it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.</p>
</dd><dt id="faq-general-8"><a href="#faq-general-8"><span class="num">8. </span><span class="text">I'm getting contacted about an ad I didn't post. Can you help me?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Of course. Please <a href="/web/20160305021632/http://efritin.com:80/en/help/contact">contact us</a> and we will help you right away.</p>
</dd><dt id="faq-general-9"><a href="#faq-general-9"><span class="num">9. </span><span class="text">I haven't received any responses to my ad. What's wrong?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>If you are not receiving responses to our ads, we recommend taking a look at our tips on <a href="/web/20160305021632/http://efritin.com:80/en/help/sell-fast">how to sell fast</a>.</p>
</dd><dt id="faq-general-10"><a href="#faq-general-10"><span class="num">10. </span><span class="text">How does Efritin.com make money?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>The basic service of selling and buying will always be free on Efritin.com.</p>
<p>However, we will add advertising to the site in the future, as well as paid features like ad promotions.</p>
</dd><dt id="faq-general-11"><a href="#faq-general-11"><span class="num">11. </span><span class="text">What are the rules for posting on Efritin.com?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>We don't allow ads that contain: </p>
<ul>
<li>an item or service that is illegal in Nigeria</li>
<li>an item or service that is not located in Nigeria </li>
<li>an invalid phone number or email address</li>
<li>an unrealistic offer</li>
<li>offensive language</li>
<li>offensive pictures</li>
<li>text in the title or description that is not related to the advertised item or service</li>
<li>pictures that do not match or clearly show the advertised item or service</li>
<li>a non-specific item or service, e.g. a description of a company in general terms </li>
<li>a URL link that is not relevant to the advertised item or service </li>
<li>offers and requests for items or services in the same ad </li>
<li>the same content as another live ad, or the same content as another ad that was posted within the last 48 hours</li>
<li>multiple items in the same ad, unless it is a package deal</li>
<li>“work from home" jobs</li>
<li>network marketing and pyramid scheme jobs</li>
<li>payment requests before employment</li>
</ul>
</dd><dt id="faq-general-12"><a href="#faq-general-12"><span class="num">12. </span><span class="text">How do I sign up for a user account on Efritin.com?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Signing up for an account on Efritin.com is quick, easy and completely free! You can either go to the <a href="/web/20160305021632/http://efritin.com:80/en/users/signup">Sign up</a> page and fill out your details, or you can create an account automatically by <a href="/web/20160305021632/http://efritin.com:80/en/post-ad">posting an ad</a>.</p>
<p>Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.</p>
</dd><dt id="faq-general-13"><a href="#faq-general-13"><span class="num">13. </span><span class="text">How do I log in and log out of my account?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To log in to your account, simply go to the <a href="/web/20160305021632/http://efritin.com:80/en/users/login">Log in</a> page and enter your email and account password.</p>
<p>To log out of your account, simply click the "Log out" option.</p>
</dd><dt id="faq-general-14"><a href="#faq-general-14"><span class="num">14. </span><span class="text">How do I change my account details?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To change the details on your account, log in to your account and go to your account's "Settings" page.</p>
</dd><dt id="faq-general-15"><a href="#faq-general-15"><span class="num">15. </span><span class="text">Why can't I log in to my account?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>If you are having trouble logging in to your account, please check that you have:</p>
<ul>
<li><a href="#faq-general-12">Signed up for an account</a>.</li>
<li>Entered the correct email address and password on the log in page.</li>
</ul>
<p>If you are still having trouble accessing your account, please <a href="/web/20160305021632/http://efritin.com:80/en/help/contact">contact us</a>.</p>
</dd><dt id="faq-general-16"><a href="#faq-general-16"><span class="num">16. </span><span class="text">Why does Efritin need to verify my identity?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>We verify the identity of every seller on our website. When you post an ad for the first time, we will contact you within 24 hours to schedule a visit. An Efritin team member will visit you and will request to see a valid photo ID which can be a passport, driver’s license, National ID, or Voter’s ID.</p>
<p>Trust is very important to Efritin and we only publish ads from verified sellers. </p>
</dd><dt id="faq-general-17"><a href="#faq-general-17"><span class="num">17. </span><span class="text">What is my free ad allowance?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Every month, you can post up to a set number of items for free on Efritin. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your free ad allowance gets reset.</p>
</dd><dt id="faq-general-18"><a href="#faq-general-18"><span class="num">18. </span><span class="text">What should I do if an ad does not seem right?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Go to the ad and click on "Report this ad". Select the reason for reporting the ad, fill in your email address, provide details of what is wrong with the ad, and click "Send report".</p>
<p>Let us work together for a better and safer online community in Nigeria.</p>
</dd></dl><h2>Products Q&amp;A</h2><dl class="faq"><dt id="faq-products-1"><a href="#faq-products-1"><span class="num">1. </span><span class="text">What is "Top Ad"?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To learn all about Top Ads, please visit our <a href="/web/20160305021632/http://efritin.com:80/en/promotions">Promote your ad</a> page. You can also click "Learn more" under the Top Ad option after you click the "Promote ad" option on your ad.</p>
</dd><dt id="faq-products-2"><a href="#faq-products-2"><span class="num">2. </span><span class="text">Why is my ad not showing as a Top Ad?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed. </p>
<p>To see your Top Ad in action, you can try the following:</p>
<ul>
<li>Go to the category and location that you posted the ad in and select any relevant filters.</li>
<li>Click through to the next few pages, or refresh your page to browse different Top Ads.</li>
</ul>
</dd><dt id="faq-products-3"><a href="#faq-products-3"><span class="num">3. </span><span class="text">What is “Daily Bump Up for 7 days”?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To learn all about Daily Bump Up, please visit our <a href="/web/20160305021632/http://efritin.com:80/en/promotions">Promote your ad</a> page. You can also click "Learn more" under the Daily Bump Up option after you click the "Promote ad" option on your ad.</p>
</dd><dt id="faq-products-4"><a href="#faq-products-4"><span class="num">4. </span><span class="text">How do I get a Shop Page for my business?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page. <a href="/web/20160305021632/http://efritin.com:80/en/membership">Learn about Memberships</a></p>
</dd><dt id="faq-products-5"><a href="#faq-products-5"><span class="num">5. </span><span class="text">What is a Membership?</span><div class="icon"><div class="rotate"><svg class="ui-icon i-arrow-d"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#i-arrow-d"></use></svg></div></div></a></dt><dd><p>To learn all about Membership, please visit our <a href="/web/20160305021632/http://efritin.com:80/en/membership">Membership page</a></p>
</dd></dl></div></div></div></div></div>